This Shipping Policy explains how orders are handled, dispatched, and delivered, and what you can expect from us from the moment you place an order to the moment it arrives at your door. By placing an order on this website, you agree to the terms described below. We have written this policy in plain language because shipping is not a legal puzzle, it is a practical promise, and you deserve to understand exactly what happens after you click the purchase button.
Order processing begins as soon as your payment is confirmed. Our handling window is one to three business days. Business days are Monday through Friday, excluding public holidays observed in the regions where our fulfillment operations run. During this window, your order is picked, checked, packed, and handed to the carrier. In most cases, processing is completed faster than the maximum stated, but we publish the full range so that you are never caught off guard during a busy period. If you place an order late on a Friday, or over a weekend, or during a national holiday, the clock effectively starts on the next business day. This is not a delay tactic. It is an honest description of how fulfillment calendars work.
Once your order leaves our facility, the estimated delivery window is six to twelve days. This is an estimate, not a guarantee, and it applies to the time in transit after dispatch, not to the total time from order placement. Total time from order to delivery is therefore best understood as the processing window plus the transit window. In practice, many orders arrive on the earlier end of that range. However, we do not control every variable once a parcel is in the hands of a carrier, and we will not pretend otherwise. Weather events, customs inspections, regional sorting backlogs, and high-volume periods can extend transit times. When something like this happens, it affects everyone, and we ask for patience while the carrier works through it. We are still responsible for getting you your order, and we will stay on it until it is resolved.
Shipping is free on every order, everywhere, with no minimum spend and no conditions. There is no threshold you must cross, no membership you must join, no promotional code you must remember to enter. Free shipping is the default, not a reward. This applies to all destinations we serve, including international addresses. We do not add handling fees, packaging fees, fuel surcharges, or remote-area surcharges. If you see a shipping charge at checkout, that is an error, and you should stop and contact us before completing the purchase so we can correct it. We would rather fix a problem before your money moves than issue a refund afterward.
We cover duties, taxes, and any additional fees that may be assessed in connection with your shipment. This means that if your order crosses a border and a customs authority or carrier levies a duty, a tax, a clearance fee, a brokerage fee, or any similar charge, that cost is ours, not yours. You are not required to pay anything beyond the price shown at checkout. If a carrier contacts you asking for payment of a customs-related charge, do not pay it. Contact us through the Contact page, provide the reference number or message you received, and we will handle it directly with the carrier. We know that unexpected customs bills are one of the most frustrating parts of buying from abroad, and we have removed that frustration from the equation entirely. The price you see is the final price.
Tracking information is provided for every order. Once your parcel is dispatched, you will receive a confirmation with tracking details so you can follow its progress. Tracking updates are generated by the carrier and may not refresh every day, especially during the early stages when a parcel is moving between sorting hubs. A lack of recent updates does not necessarily mean a parcel is lost. It often means it is in transit between scans. If tracking has not updated for an extended period and the estimated delivery window has passed, contact us and we will open an inquiry with the carrier on your behalf. You should not have to chase a parcel alone.
Delivery addresses must be complete and accurate. Please double-check your address before submitting your order, including apartment or unit numbers, postal codes, and any delivery instructions that a carrier may require. If an order is returned to us because the address provided was incorrect or incomplete, or because the parcel was refused or unclaimed, we will contact you to arrange a resolution. In such cases, redelivery may require confirmation of an updated address. We are reasonable about this, and we will work with you, but we cannot absorb the cost of repeated failed deliveries caused by address errors indefinitely. Our goal is always to get the order to you, not to penalize you for a typo.
If your order has not arrived within the estimated window, contact us before assuming the worst. Many apparent delays resolve themselves within a few days. If a parcel is confirmed lost in transit, we will replace it or refund it, according to your preference, at no cost to you. You will not be asked to file a claim with the carrier yourself, and you will not be asked to accept a partial resolution. A lost parcel is our responsibility, and we treat it that way.
We reserve the right to update this Shipping Policy as our operations evolve, but we will not apply changes retroactively to orders already placed. The policy in effect at the time of your purchase is the policy that governs your order. If you have questions about shipping, delivery timelines, customs handling, or anything else covered here, reach out through the Contact page. A real person will respond, and that person will give you a straight answer.
