This Privacy Policy explains what information is collected when you visit this website or place an order, how that information is used, how it is protected, and what choices you have. We have written it in direct language because privacy policies are too often written to obscure rather than to inform. By using this website, you agree to the practices described below.
We collect information that you provide directly to us. This includes information submitted during checkout, such as your name, shipping address, billing address, email address, and payment details. It includes information submitted through the Contact page, such as your message and any order reference you provide. It includes information you provide when signing up for communications, if you choose to do so. We collect only what is necessary to process orders, provide support, and operate the store. We do not collect information for the sake of collecting it.
We also collect certain information automatically when you visit the website. This includes technical data such as your IP address, browser type, device type, operating system, referring pages, and general location derived from IP address. It includes usage data such as pages viewed, time spent on pages, and interactions with site elements. This information is used in aggregate to understand how the site is being used, to identify technical problems, and to improve the experience for all visitors. It is not used to build a personal profile of you for sale to third parties.
We use your information to process and fulfill orders, which includes verifying payment, dispatching products, providing tracking, handling returns and refunds, and covering duties and fees on your behalf. We use it to communicate with you about your order, including confirmations, shipping updates, and responses to inquiries submitted through the Contact page. We use it to prevent fraud and to comply with legal obligations that apply to online retail. We use it to improve the website, the product range, and the customer experience, based on aggregated and anonymized patterns rather than individual surveillance.
We do not sell your personal information. We do not rent it, trade it, or exchange it for marketing lists. We share information only with parties necessary to complete your order, such as payment processors, shipping carriers, and fulfillment partners. These parties receive only the information needed to perform their function, and they are expected to handle it responsibly. We may disclose information if required by law, such as in response to a valid legal request, or if necessary to protect the rights, property, or safety of the store, our customers, or the public. We may transfer information in connection with a business restructuring, but any successor would be bound by the same commitments described here.
Payment information is handled by established payment processors. We do not store full payment card numbers on our servers. When you enter payment details at checkout, they are transmitted to the processor through encrypted connections. This reduces the risk that sensitive financial data is exposed in the event of a security incident, and it means that payment disputes and chargebacks are handled through the processor's established systems.
We use cookies and similar technologies to support core site functions, such as keeping items in a cart and remembering preferences. We may also use analytics tools to understand traffic patterns. You can control cookies through your browser settings. Disabling cookies may affect certain site features, particularly those related to the shopping cart and checkout process. We do not use cookies to track you across unrelated websites for advertising purposes without your knowledge.
We retain information for as long as necessary to fulfill the purposes described in this policy, to comply with legal and accounting requirements, and to resolve disputes. Order records are typically retained for the period required by applicable tax and consumer protection rules. When information is no longer needed, it is deleted or anonymized. We do not keep data indefinitely simply because storage is cheap.
We take reasonable measures to protect your information, including encryption of data in transit, access controls on internal systems, and limiting access to personnel who need it to perform their work. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. We can commit to handling your information carefully, limiting what we collect, and notifying you promptly if a breach affects your rights.
You have choices regarding your information. You can request access to the personal information we hold about you, request corrections to inaccurate information, and request deletion of information that we are not required to retain. You can opt out of marketing communications at any time using the unsubscribe method provided in those communications, or by contacting us. You can contact us through the Contact page with any privacy-related question or request, and we will respond in a reasonable time.
This website is not directed at children, and we do not knowingly collect information from children. If you believe a child has provided information to us, contact us and we will take appropriate steps to remove it.
We may update this Privacy Policy as our practices or legal obligations change. The version in effect at the time you use the site governs that use. If changes are significant, we will make reasonable efforts to bring them to your attention. If you have questions about what is collected, how it is used, or how to exercise your choices, reach out through the Contact page.
